日本と海外をつなぐクラウドソーシング

Cint Japan Inc.

Deputy Customer Success Director - Asia

2015/01～ 2019/12

- Main account and relationship manager for major global marketing research agencies in Japan and other Asian regions
- Act as the one-point contact from sales inquiries, to project management and delivery for online sampling and full service projects.
- Provides suggestions / recommendations backed with rich experience and local insights to ensure smooth project delivery
- Proactively engage in onboarding and handover of new clients from Sales to Customer Success
- Involve in training newcomers for Customer Success Team in APAC and arranging internal resources when necessary
- Involve in initiating recommendations and giving feedback for Cint product development and roadmap

AIP Corporation

Team Leader, Operations

2010/12～ 2015/02

- Manages online and offline projects of quantitative and qualitative nature commissioned from overseas clients
- Communicates effectively with client on their needs and expectations
- Communicates effectively with external vendors in Japanese, English and Chinese
- Operates internal system on daily basis to run projects
- Involved in sales related support to ensure clients get an all-rounded service
- Manages team resources to ensure balanced project allocation among the project managers

The Japan Council of Local Authorities for International Relations (CLAIR), Singapore

Researcher

2007/05～ 2010/05

- Assist in international exchange and cooperation programs between Japan and ASEAN countries as well as India (includes communication and coordination with government institutions, negotiations, translations, reception of overseas guests and others)
- Research in the administrative systems of ASEAN countries and India (translation of documents, on-site research, report writing and others)
- Provides other administration support for Japanese employees