日本と海外をつなぐクラウドソーシング

Teleperformance

CUSTOMER SERVICE REPRESENTATIVE

2012/09～ 2014/05

 Finding resolutions to customer’s complaint
 Taking orders and placing orders for customers
 Taking inbound calls for sales
 Responsible in customer service inquiries
 Assigned in Outbound and Inbound Campaigns

Teleperformance

TEAM LEADER / PRODUCTION SUPERVISOR

2014/06～ 2015/06

 Helped with training and development of the agents or subordinates
 Completed admin task in a daily basis
 Handled complaints from customers and agents
 Managed the flow of day-to-day operations.
 Developed a strategy the team will use to reach its goal
 Identified practices that are and are not working and made recommendations to the functional leader.
 Administers a Team of Representatives and help them achieve their Monthly Goals
given by Clients as well as coach agents to be at their best in handling Customer Calls &
Requests.
 Reports the team's progress to the Assistant Call Center Manager along with other Supervisors or sometimes directly to the Call Center Manager or Clients.
 Motivates, Inspire, and Help individuals to be recognized and be known for a potential promotion
 Maintains Balance between Customers and Co-Workers needs and relationship.
 Also handles Customer Requests and Escalation (Supervisor & Manager) Calls.

PSG Global Solutions Inc

SENIOR RECRUITER Level II

2015/06～ 2019/03

 Specialize in placing Clinical, IT and Admin professionals within the Bio-Medical industry.
 Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
 Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
 Sets up interviews between candidates and hiring managers
 Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building

Microsourcing

RECRUITING RESEARCHER

2019/03～ 2019/08

 Identify candidates based on detailed job description and provide required contact information.
 Sources resumes/profiles of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
 Recruit identified c-level or executive candidates.
 Researching various internet sites for candidate contact information.
 Utilizing Linkedin, Boolean and X-ray search as a way to identify and contact candidates.