日本と海外をつなぐクラウドソーシング

Resort World Sentosa

Business development executive

2018/04～

+ Hosting of guests, understand and attend to their needs, and gather feedback to ensure hospitality and service excellence.
+ Maintain and strengthen guest relationships via telemarketing and organization of in-house activities.
+ Keep abreast of all in-house programs, promotions and events in order to provide accurate and up-to-date information to guests.
+ Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards.
+ 50% of duties relating to hotel site : use Opera system to do the following tasks : reservation, room booking, check-in, monitor payment, utilize voucher, extract reports, etc.
+ Coordinate with F&B departments to arrange guest’s requests : menu, seats, special requirements, etc.
+ Support the team to achieve the designated region performance.
+ Ensure accuracy and time delivery of all reports.

Cool Ship Ltd

Assistant for operating director

2016/08～ 2018/02

+ Translate documents from English to Vietnamese and versa;
+ Manage all incoming and out-coming documents, store them accordingly;
+ Overall in-charge of office operation: compose email, respond customer via mail and phones, purchase stationery, etc.
+ Manage international accounts, working with them when they have any inquiry or complaining
+ Work with local authority to enable business run smoothly, including: license issuance, product certification, etc.

Vinpearlland

Customer service manager

2015/06～ 2016/06

+ Be responsible for operation of CS department with over 20 staffs in top-quality amusement park for tourists and relaxing guests.
+ Work with travel agents, check booking and payment accordingly;
+ Make working schedule for staff and monitor their compliances;
+ Co-work with internal departments, such as : sales, accountant, finance, security... to make sure all documents, receipts are correct;
+ Manage cash at counter and other payment / collection in accordance with company’s requirements
+ Conduct training courses for staff in order to maintain their awareness of customer service;
+ Take care of guest, handle complaints if any. Facilitate a good playing environment for guest’s enjoyment.
+ At the end of the day, prepare some reports and send them to relevant department / person

Star Cruises

Various positions (supervisor, manager, scheduler)

2005/11～ 2010/03

+ Manage staff during their working hours.
+ The regular of customer service job, such as : welcome guests, communicate with guest and try to meet their demand as much as possible.
+ In case of dispute, try to find mutual solution for customer without violation of company’s procedure and policy.
+ Make the reports in accordance with company’s requirements.

Yokohama

Sales and Marketing

2003/10～ 2005/10

+ Go to the market to do survey of customer.
+ Cooperate with marketing department to conduct some promotion events
+ Monitor the sales report from agents in provinces.
+ Attend commercial events and fair to boost promotion or sales
+ Try to reach the target sales set up by managers
+ Write report and update sales data in accordance month, quarter, year.