日本と海外をつなぐクラウドソーシング

IQOR Philippines

Customer Service Representative

2016/05～ 2017/07

- Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.
- Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately.

Rohm Electronic Philippines Inc.

Production Control Staff

2007/07～ 2008/07

DHL Global Service Center

Operation Supervisor | Data Administrator

2012/01～ 2016/06

- Supervise everyday working of department operating process and increase efficiency of workers through coaching and monitoring for various growth-oriented programs.
- Analyze and identify all performance-related issues and ensure appropriate steps to prevent loss.
- Evaluate agents’ performances based on applicable laws and company policies and recommend ways to improve their efficiency.
- Resolves customer accounts using SAP CRM system Global Template
Analyzing/understanding details of the request coming from Global Service Now in order to find a resolution for the issues and concerns in a timely manner.
Handling follow-up email communication to the requestor (globally).