日本と海外をつなぐクラウドソーシング

The Manila Collectible Co, Fort Santiago, Manila

Operations Manager

2019/01～ 2019/10

vided Operations Oversight
• Provided Monthly Sales Plans
• Created and Executed Operating Budget
• Cost Management- constantly reviewed store sales numbers, cost of inventory, operational expenses and inventory loss
• Created Operations Manual
• Forecasting- Sales, Budget, Guest Arrivals and Needs
• Managed stock-to-sales processes including; receiving of shipment, flash processing, security tagging, and preparing product for floor placement & adheres to the stock “typical day” to ensure deliveries are processed and placed within 24 hours
• Planned for, tracked and communicated all in transit shipment information
• Maintained an efficient and well-organized stockroom ensuring accessibility to employees
• Facilitated the restock process to continually maintain store stock levels
• Demonstrated loss prevention awareness through assisting in cycle counts, markdowns, and transfers
• Prepared incident reports
• Adhered to STANDARDS in Visual Merchandising, Product Information, Paperwork

BluCrab Pacifica Restaurants Group Inc, Davao City

Operations Director

2017/02～ 2018/11

• Reports directly to the Corporate Owners
• Set tools and objectives for each store.
• Developed budgets, and monitor to ensure department adheres to it.
• Participate in developing policies and procedures.
• Manage managerial staff.
• Hire, train, and terminate workers as needed.
• Determine salary brackets.
• Handle employee relations.
• Attend and preside over meetings.
• Maintain employee records.
• Manage and direct overall operations.
• Clearly communicate goals to the Store Managers.
• Measure the success of each Restaurant.
• Manage support staff.
• Delegate responsibility.
• Generate and present reports on departmental goals.
• Participate in seminars and conferences.
• Motivate and encourage Restaurant Managers to hit goals.
• Participate in lead generation and business development.
• Ensure high customer and client satisfaction.
• Solicit customer feedback.
• Ensure inventory is stocked and consistently replenished.
• Promote company's mission and values.
• Restaurants Managed:
a. Blackbeard Seafood Island Abreeza Ayala Mall Davao
b. Blackbeard Seafood Island, Centrio Ayala Mall, CDO
c. SumoSam, SM Annex Ecoland, Davao City
d. Café 83, Ulas, Davao City

Sagae Café – Davao

Restaurant Manager

2015/01～ 2017/02

• Reports to the Owner
• Closely monitor the performance of the Staff (attendance, Customer Service, Teamwork)
• Conducted pre-shift briefings which
Includes
- Any special Event or VIP visit of the day
- Recap the strengths and weaknesses of the previous business operation
- Set objectives, goals, and Sales Targets
- Stock Checklist
- Environmental/Cleanliness Checklist
- Equipment Checklist
- Staff Appearance Check
• Provided operational support to ensure smooth workflow
• Provided marketing support to increase the number of customers
• Served as the first point of contact to provide solutions and service for all Customer Support/Complaints.

PictureWorks Pte. Ltd, Singapore

Duty Manager

2011/11～ 2014/11

Operations Manager – Universal Studios Singapore
• Developed and enhanced Photo Retail experience such Photo counter set up, Staff Training, and Management Supervision training in Enchanted Kingdom Philippines as the Overseas Account, aside from handling Universal Studios Singapore’s Photo Retail.
• Monitored and supervised Enchanted Kingdom in quarterly basis to ensure effectiveness and efficient overseeing of the said account.
• Number of Staff : 32 + 2(Management Personnel)
(Reason for leaving: End of Contract)
Duty Manager – Universal Studios Singapore
• Reinforced Staff-Guest Experience (Photo Retail) in Universal Studios Singapore by introducing Sales Strategies, Staff performance enhancement through daily briefing, and team/group building programs.
• Number of Staff Supervised: 42(Daily)
• Introduced new product packages and promotions to level up guest experience.
• Strengthened team foundation by creating effective Organizational Structure to ensure effectiveness in a huge manpower count.


Duty Manager – Butterfly Park, 4D Adventureland, and Singapore Cable Car
• Enhanced and supervised Staff-Guest Experience in Sentosa areas such as the Butterfly and Insect Kingdom/4D Adventureland/Singapore Cable Car (Photo Retails), by providing group staff with adequate trainings, team/group weekly building program, and evaluation.
• Number of Staff Supervised(Daily): Butterfly Park (4), 4D Adventureland(5), Singapore Cable Car (5)
• Introduced new product packages, and promotions to uplift guests’ delights.
• Performed administrative works such as Staff Payroll, Daily Sales Report, Manpower Recruitment, and Staff Evaluation/Assessment.

Terelj Hotel Resort and Spa, Ulaanbaatar, Mongolia

Senior Front Office Receptionist (Supervisory)

2008/04～ 2011/04

• Trained and guided Junior Staff on hospitality protocol such as Check-in / Check-out procedures using Opera, Taking Booking/Reservations, Bartech applications for monitoring Mini-bar, Outlining booked, checked-in guests in the database, PABX principles and its operations, Telephone Courtesy, Booking and Reservations, Night Auditing, and log-in Database for every department.
• Number of Staff supervised: 8 (Front Office), 41 (Housekeeping Department for Customer Service, Telephone skills, and Bartech for Monitoring Mini-Bars)
• Created an advanced database for Booked and checked-in guests in Microsoft Access to track figures by-weekly and by-monthly list of Guests per Nationality. Formulated Log-in Database in Microsoft Access to acquaint every Department on daily affairs.
• Produced and checked all departments on Hospitality Standards with weekly evaluations set by the Front Office Department and the Small Luxury Hotels of the World Guidelines and Procedures ( SLH-GP)
• Offset work in F&B Department during big events, serving as a waiter, either in Fine or Casual Dining.

Davao Central High School, J.P. Laurel Ave., Davao City

Secondary Teacher

2005/04～ 2008/04

 Handled Both Elementary and High School Student Council as Moderator, formulated and introduced Constitution and By-laws based on the Standards from the School’s Mission, Vision and Goals, created and monitored committees such as Disaster, Outreach, Safety and control, and Inter-club for organizational/behavioral sustenance.
 Designated as a teacher for subjects such as Social Studies, Values Education, and Technology and Home Economics.
 Spearheaded school’s several committees such as Community Relations, Foundation and Intramurals and United Nations. Accomplished in Adopting Barangay Agdao Proper, Davao city, Philippines as School’s pilot beneficiary for donations, and other services.

Paradise Island Park & Beach Resort Davao

Front Office Associate

2000/03～ 2005/03

• Properly managed the Front Office activities such as phone calls and visitors, maintenance of attendance, postal register, Incoming and Outgoing materials, receiving and directing visitors, employment applicants, salesperson and customers to appropriate desks and parties.
• Handled employee requests suitably and promptly.
• Maintained a clean and tidy front office and maintained the decorum of the office .
• Designated as a server in the F&B Department during big gatherings like weddings or Conventions.
• Offset work as Room attendant to provide comfort for the guests’ needs.