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ians1027
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- Job History(F) : 0 Results
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- Philippines
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- Skills
- Other Administration, Management, and Test
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- Advertising and Public Relations
- Email Marketing
- Customer Service & Support
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- Last Login : 2019-08-24
- Member Since : 2019-08-24
Career
Description
Anakciano Inc
Administrativ Assistant
2004/01～ 2004/05
-All around clerical job assisting the company CEO.
-Appointment setter.
-Receptionist for company guests.
-Coordinate logistics for goods shipments.
Concentrix
Senior Product Support Specialist
2004/05～ 2009/10
Computer networking.
Escalation team and advance tech support for home and small business computer networks.
- Supervisory calls or Tier 2.
- Home and Office Internet connectivity troubleshooting.
- Wi - Fi connectivity troubleshooting / consultation.
- Router Configuration. (QoS, port forwarding/triggering & security)
- Basic VPN setup.
- Outbound call for customers with multi location.
Stream Global Services / Convergys
Technical and Customer Support Specialist
2010/04～ 2013/03
Technical Support Specialist for Intuit Quickbooks.
- Software installation via phone or remote access.
- Minor sales lead for Enterprise products potential customers.
Customer Support for Microsoft XBOX360.
- Phone support for troubleshooting and repairs for xbox360 and XBOXONE consoles.
- Billing and account inquiry.
- Pioneering Team for Chat Support for Xbox360 Global.
Education
Description
Xavier University - Ateneo de Cagayan
2000/01～
Graduate of Bachelor of Science in Information Management.
This course is focused on the application of accounting course to the computer science field. This course was made as the growing demand for e-commerce platform was rising at the early 2000s.
