日本と海外をつなぐクラウドソーシング

PT Cipta Aneka Selera

Restaurant Supervisor

2017/05～ 2017/09

 Controlling service, quality and cleanliness of the restaurant as well as achieving the sales target
 Doing administration stuff such as purchasing order, crew schedule, sales management, finance control, daily working report, daily and monthly report, waste management

PT Bank HSBC Indonesia

Customer Support and Sales Representative

2017/10～ 2018/01

 Handling incoming calls related to any inquiries, complains, and request from HSBC credit card holders
 Selling HSBC credit cards features and facilities: additional card, balance conversion, instalment, bestbill, cash advance
 Providing sufficient information, including but not limited to general information, multi-channel education, and promotions

PT Alphanovation Digital Teknindo (Pawoon)

Customer Support (Night Shift)

2018/02～ 2018/03

 Answering incoming customer calls and LiveChats/emails through Intercom Application regarding billing issues, product bugs, service questions and general client concern.
 Identifying, assessing and updating clients’ needs to achieve satisfaction

Collaborative Research Center (CRC) 990 - EFForTS

Financial Officer

2018/04～ 2020/10

 Providing financial planning (quarterly) within cooperation framework between Indonesian Consortium and University of Goettingen (Germany)
 Handling banking and cash transaction and making sure the transactions comply to the DFG (German Research Foundation) and Indonesian regulation
 Monthly reporting using Sharepoint (University of Goettingen) and General Ledger application (IPB)
 Performing banking reconciliation and petty cash reconciliation
 Managing tax invoice, payment, reporting and cross check the payment in GL (taxed payable transactions)
 Planning, executing and providing financial report of events (scientific seminar/workshop, training, fair)
 Providing and analyzing sufficient data for auditing matter from internal audit, public auditing firm (KAP) and Audit Board of the Republic of Indonesia (BPK)

PT Payroll Prima Indonesia

Associate Project Manager

2020/10～

- Monitor all projects in the process to ensure the four aspects, scope of the works, time project completion, budget and quality of the results, in the contract are fulfilled.
- Gather project information and understand scope of project (agreement)
- Conduct Project Kick off Meeting (internal & external)
- Submit Work Breakdown Structure/ Implementation Plan & Schedule
- Monitoring the overall of project delivery based on Implementation Plan & schedule
- Do coordination in internal & external in order to run the project in proper quality (issues, problem solving, etc)
- Prepare & conduct Project communication (e.g. Minutes of Meeting, Project Plan, Issue Log, email, etc)
- Prepare & submit sign-off Project Set up (UAT)
- Prepare & submit sign off retroactive and Go Live
- Monitor the overall payroll implementation milestone and to ensure the operation meet the
SLA / KPI agreed
- Ensure project documentations are available.
- Ensure the payroll set up is established follow client’s requirement, as well as to ensure accuracy of data migration and payroll output prior to submit to Client.
- Ensure business arrangement such as out-of scope agreements, add on are being prepared and submitted to Client
- Monitor A/R unbilled which may impact the Gross Profit, and ensure the AR unbilled is minimized
- Monitor the customer satisfaction survey programs and results to ensure repeatable project performance