日本と海外をつなぐクラウドソーシング

Sutherland Global Services

Associate - Retention Specialist - Account Management

2010/12～ 2019/07

Responsibilities:
Perform customer negotiations and reach a fair conclusion from both business and customer perspectives
Analyze customer feedback and develop new techniques to ensure customer retention
Provide excellent customer services and ensure customer satisfaction.
Build positive working relationships with customers for repeat businesses.
Explain customers about new products and benefits
Develop new strategies for customer retention activities.
Respond to customer queries and address service complaints in a timely manner.
Consult with and research customer concerns; explain billing charges and credits.

National Book Store

Sales Associate

2010/04～ 2010/08

Responsibilities:
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
Operating cash registers, managing financial transactions, and balancing drawers
Directing customers to merchandise within the store
Increasing store sales
Superior product knowledge
Maintaining an orderly appearance throughout the sales floor
Introducing promotions and opportunities to customers
Cross-selling products to increase purchase amounts