日本と海外をつなぐクラウドソーシング

ACCENTURE INC.

SYSTEM ADMINISTRATOR

2016/06～ 2017/12

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Worked with users to determine areas in need of improvement.

CONCENTRIX PH.

TECHNICAL SUPPORT AND CUSTOMER SERVICE REPRESENTATIVE

2017/09～ 2019/03

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provide solutions to operations issues for users, working closely via phone with end users.
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
• Engaged end users and answered questions via phone.

BIBO GLOBAL OPPORTUNITY, INC.

ONLNE ESL TEACHER

2019/02～

• Measured outcomes and progress of student using benchmark assessments.
• Assessed current reading levels and planed optimal educational strategies to help students improved conversation skills.
• Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.

FREELANCER

FREELANCE DIGITAL MARKETING ASSISTANCE

2019/01～

• Created unique and engaging content for range of social media platforms including Facebook and Instagram.
• Assisted with capturing and analyzing social media metrics.
• Stayed updated with latest marketing concepts and techniques.