日本と海外をつなぐクラウドソーシング

TELEPERFORMANCE PHILPPINES

Customer / Technical Service Specialist

2010/11～ 2015/01

TELEPERFORMANCE PHILPPINES
14th Flr. Octagon Bldg. San Miguel Ave. Ortigas Center Pasig Ciy 1605
November 15, 2010- January 20, 2015



TELSTRA ACCOUNT

Customer / Technical Service Specialist

➢ Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.
➢ Landlines, ADSL
➢ Identifying problems, troubleshoot, researching answers and guiding customers through corrective steps.

ACQUIRE ASIA PHILIPPINES BPO

Technical Support Specialist

2015/01～ 2016/05

DODO ACCOUNT

Technical Support Specialist

➢ Dodo Services Pty Ltd trading as Dodo is an Australian Internet service provider owned by the telecommunications conglomerate M2 Group
➢ Landlines, ADSL, Naked DSL, VOIP, NBN, Mobile Phones, Mobile Broadband
➢ Provide technical and network problem resolution to end-users
➢ Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.

[24]7 CUSTOMER PHILIPPINES, INC.

Technical Support Specialist

2016/05～ 2018/12

OPTUS ACCOUNT

Technical Support Specialist

➢ Singtel Optus Pty Limited is the second largest telecommunication company in Australia
➢ Mobile Phones (iOS/ Android/ Windows), Mobile Broadband (USB/ Pocket WiFi )
➢ Sales, New Accounts, Postpaid, Prepaid, Porting, Rate Plans, Email

TELEDIRECT TELECOMMERCE PHILIPPINES

Resolution 1 Specialist

2019/01～

AIRBNB ACCOUNT
Resolution 1 Specialist

 Airbnb is an American online marketplace and hospitality service brokerage company.
 Investigating both sides of incident disputes and negotiating collaboratively.
 Verifying facts and reaching policy-based determinations for effective resolution. Working to educate our hosts and guests to promote positive experiences.
 Educating users on how to maintain security and safety while using Airbnb responsibly.