日本と海外をつなぐクラウドソーシング

Acquire Asia Pacific

Loan Administration Officer – (Australia)

2018/01～ 2019/03

• Worked through highly complex loan scenarios from lodgment to settlement of the loan
• Provided effective communication and professional partnership to all loan parties – loan officers, brokers, borrowers, builders, solicitors, and financial institutions via call and/or email
• Resolved any issues, address any outstanding items and approval conditions to get loan formally approved and settled


Instructor Analyst / Communication Coach (Australia, U.K, Canada and the U.S)
Accenture Inc., (November 2011 – September 2017)
• Delivered high-quality training to audiences using variety of media types
• Identified and facilitated training needs by evaluating strength and opportunities
• Driven key performance metrics identified by the business
• Demonstrated research and analysis skills, creativity, communication and presentation skills, coaching expertise and flexibility
• Monitored outcomes and evaluate the learning experience and team performance


Transaction Processor Representative (Australia)
Accenture Inc., (September 2010 – November 2011)
• Processed a variety of simple and complex inquiries and requests received using SAP system
• Performed huddle training regarding process updates for the team as an ADHOC task
• Monitored complex issued or request for the team


Chat Support Representative (U.S)
Transcom Worldwide Philippines (January 2009 – April 2010)
• Provided excellent customer service experience via multiple live chats
• Applied specialist knowledge when managing specific customer issues and queries
• Collaborated with other team members within the business to resolve escalated and complex queries



Customer Service Representative (U.S)
Sykes Asia Inc., (December 2006 – January 2008)
• Provided excellent customer service experience via phone communication
• Applied specialist knowledge when managing specific customer issues and queries
• Collaborated with other team members within the business to resolve escalated and complex queries