日本と海外をつなぐクラウドソーシング

Joe Riley & Associates for AIG Shared Services

BUSINESS ANALYST

2018/02～ 2018/10

» Drafted a Business Requirements Document (BRD) for OGIS Bulletin 89 Project in order to apply the company new product structures, addition/removal of Standard Industry Code (SIC) reference codes, discontinuation and correction of codes, and re-labeling of products, into related existing systems
» Assisted the Project Manager in Project Scheduling and Resource Planning when there are changes in schedule or if resource and/or time adjustments are required
» Designed test cases and performed Sandbox Testing with documentation to ensure that the S3 (Strategic Suite of Systems) Applications which include Client, Producer and Product Maintenance, Insurance Policy Issuance and Claim transactions, Web-based Services for Rate, Premium, Charges, Discounts and Surcharges Calculation and Document Printing have not been affected by the Windows Operating System upgrade and that the expected results are acquired
» Monitored the defects/issues reported by QA team in System Integration Testing thru HP ALM
» Ensured that the reported QA defects/issues are resolved within the given fix period by liaising with the developers, keeping track of the progress and recording the status

Optimum Solutions for Standard Chartered Bank

BUSINESS ANALYST

2016/10～ 2017/05

» Created and implemented processes and rules to organize the Business Efficiency Programme in Technology Services Department
» Designed documentations such as Minutes of the Meeting, RAID (Risks, Assumptions, Issues and Dependencies), Business Efficiency Project Lists/Trackers, Status Reports, etc., and executed the use for effective project management and coordination
» Conducted inductions/trainings on Business Efficiency processes and required documents that support the project to orient the Heads and/or Leads of various Technology Services Department teams
» Held Project Working Group (PWG) Meetings to discuss Business Efficiency ideas and realize those
» Liaised and performed analysis with different Technology Services teams to understand how processes can be improved, to achieve business efficiency
» Organized a Business Efficiency Ideas Contest to promote work and people efficiency
» Developed intranet sites for Technology Services - Business Efficiency, Technology Services - Transformation and Remediation Services, Business Management Office - Licence Management, and Technology Services - Business Efficiency Ideas Contest, using Standard Chartered Bank's internal application powered by Jive
» Built a SharePoint Folder and File Management site to organize and secure important files and documentations
» Kept track of the business efficiency items and figures thru Wave and Clarity project management tools » Reported the Business Efficiency Programme results thru a Monthly Dashboard