日本と海外をつなぐクラウドソーシング

Tourism Ministry of Indonesia

Staff Intern

2016/09～ 2016/11

I was responsible for helping the operational of the office, handling administration, reviewing event proposals, and Assisting events hosted by the office.

PT AMAZARA CIPTA INDONESIA

Customer Service Representative

2017/02～ 2017/07

I was responsible for handling customer’s social media (Instagram and facebook (shopee) and chat platform (e-mail, whatsapp, website and line@), and solving customer’s especially about their product.

PT AMAZARA CIPTA INDONESIA

Head of Customer Service

2017/08～ 2018/02

I was responsible for recruiting, training and controlling customer service in 24 hours operation, arranging customer service’s Team plan for next 6 month, and evaluating 12 customer service based on KPI.

PT Privy Identitas Digital

Helpdesk Support

2018/11～ 2019/03

I was responsible for handling registration trouble, complain and problem report from user (live chat & e-mail), escalating special case to higher staff or another division,follow up the special case, and arranging daily - monthly report.