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eespiritu0021
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Data Entry
- Last Login : 2020-03-19
- Member Since : 2019-07-20
Career
Description
TaskUs Inc.
Quality Analyst
2016/08～ 2019/07
Quality Analyst who supported multiple accounts for a BPO company. The most recent is for a customer service account who's offering food delivery in U.K. Supported multiple line of businesses, voice, chat and email.
Ensuring quality of service in line with organizational objectives. Targeting performance improvement and efficiency through behaviour modification, enhance the quality of service for customers and to improve close rates. An aide for process improvement and identifying waste in the process.
TaskUs Inc.
Content Moderator
2013/08～ 2016/08
Moderating YouTube channels for media networks across U.S. Optimizing videos / Editing videos, creating a thumbnail, description, annotations to improve audience and creating data sets for analytics and reporting.
TaskUs Inc.
Transcriptionist
2010/09～ 2013/08
Transcribing voicemails to text for a U.S. based voicemail company.
