日本と海外をつなぐクラウドソーシング

MADBID (MARCANDI,LTD)

Customer Service Executive

2015/03～ 2018/06

My main tasks for this position was to answer all customer queries via phone, email and chat. Ensured that I gave great customer experience to customers by making sure that a resolution to their issue has been resolved.
Other tasks included logistics, participating in other company projects like the Winners Circle and Retention as well as doing Quality Control (QA) for other CSE’s. I also have experience in interviewing applicants (for CSE position) and completing a report after the interview as well as helping new team members during training/ training new team members. The most recent task that was given to me was being in charge of the Security of the company wherein I check any unusual activity of customers accounts.

BUILDISM

Administration All-Rounder

2014/01～ 2014/05

My tasks for this project were data entry, internet research and transcribing voice files. My tasks each day varies, depending on what my superior needs me to do and finish first.

LMIT

Sales

2014/01～ 2013/12

Responsible for taking inbound and doing outbound follow up calls to potential clients looking to enrol in one of the online courses we offer, and try to convince them to enrol. Act as a sales person and customer service representative as well, since the phone calls not only involve giving information and assisting clients (as well as potential clients) in the enrolment process. Responsible in making sure that all the processes were followed correctly until the client is able to start their chosen online course.

Boston West

Account Manager

2013/05～ 2013/09

Responsible for maintaining good relationship with Clients and Mortgage Brokers. Task includes calling the Mortgage Brokers every week to touchbase and/or give updates.
Other tasks in the company included doing research and data entry during downtime.

HandyTax

Customer Service Executive

2012/03～ 2013/06

I was responsible in taking inbound and outbound calls from Disabled Canadians who want to apply for Disability Tax Credits, answer all their queries regarding the process and make sure that all their paper works are filled out correctly.
I was also assigned to do various data entry work and help in the training of the new hires in terms of system navigation and the business process.

TeleArk,LLC

Sales Associate

2011/08～ 2012/01

My primary role in this position was doing cold calls to different businesses and setting appointments for our Sales Manager/Executive to help businesses boost their Sales process.
This has helped me hone my communication skills and multi tasking skills further. I was also assigned to have my own campaign which helped me understand better how the sales process work.

HSBC Electronic Data Processing (Phil),Incorporated

Customer Service Executive

2006/06～ 2011/03

• Contacts delinquent and/or over limit customers via a phone system to obtain payments and/or negotiate appropriate resolutions on customer accounts
• Reviews and analyzes financial situation and arranges repayment programs within procedural criteria. Adjusts fees in accordance with company policy
• Verifies and updates customer account information. Maintains documentation of all customer contact and location information via the online collection system
• Ensures100% compliance to all government regulations, policies and procedures provided
• Observes and learns methods used in successfully collecting delinquent account and develops the skills that are required to meet the expectations of a collector
• Participates in team meetings and activities, promotes team spirit and cohesiveness. Demonstrates adherence to Core Standards of Behavior
• Performs other related duties as assigned