日本と海外をつなぐクラウドソーシング

Tripadvisor

Risk Analyst

2014/06～ 2016/10

Ensured that legitimate reviews be posted on Tripadvisor website.
Checked reviews that have been reported for removal by website users.

Paragon ICC

Fraud Analyst

2011/03～ 2014/04

Provided risk management for clients’ casino and sports-betting websites.
Responsible for maintaining standard handling of fraud analysis.
Provided coaching and training to newly hired Fraud analysts.
Ensured company policy implementation by department.
Contributed to Department’s performance metrics analysis,its implementation, and improvement.
Reporting of department performance to clients.

US Autoparts

Sales Representative

2010/06～ 2011/03

Provided inbound sales support for international online car parts dealer.

Aegis PeopleSupport

Hotel Reservations Specialist/Quality Analyst

2007/10～ 2010/05

Handled reservations for Hilton brand hotels over the phone.
Responsible for maintaining standard quality calls.
Monitored calls made by specialists.
Made progressive goal-setting sessions for struggling specialists.