日本と海外をつなぐクラウドソーシング

Cognizant Technology Solutions

Process Executive (Customer Service)

2013/04～ 2013/12

- Answered incoming calls from insurance agents and policy owners to answer inquiries about the insurance policy;
- Made changes to their information;
- Processed payments and business correspondence

Blue Ocean BPO (Previous PA Everyday)

Virtual Employee - Appointment Setter and Call Center Agent

2014/10～ 2015/04

- (Health Care) Handled inbound and outbound calls to and from the client, customers, and care worker for appointment setting
- (Gas Company) Handled outbound cold calling to filter qualified potential partner for domestic oil and natural gas company

CoDev (Formerly Zylun Staffing Phils.)

Email and Call Support Representative

2015/07～ 2018/07

- Handled inbound calls, outbound calls, and chat from the homeowners to open/cancel, process, and complete home warranty claims
- Handled inbound and outbound calls with the service contractor to answer questions about homeowner’s coverage, updates on the work orders, and to take bid/diagnosis
- Managed email for every claim transactions
- Processed payment for homeowner’s outstanding invoices and payment for the service call
- SME-Internal QA: Conducting internal QA evaluation through auditing online claim submissions and listening to the team's calls
- Team Lead (TL) Interim:
a. Answering the supervisory call on behalf of my team leader during his absence
b. Leading a team and conducting a training (whenever necessary) during my TL's absence

CoDev (Formerly Zylun Staffing Phils.)

Business Development Executive

2018/08～ 2019/03

- My priority was to help the company get new clients by connecting with the CEOs of US companies and promote our companies’ services.
- Data Mining and Lead Generation: I mined my own data for this work and generate my leads through LinkedIn, email, and/or phone call
- I set an appointment with the interested prospect through the same medium

Upwork

Real Estate VA

2018/01～ 2019/07

I have been working with my realtor client from Canada to help him with his administrative tasks such as but not limited to:
- Generate and import leads to his CRM tool;
- Mine contact information of his prospects; and,
- Prepare the listing page and contracts.

Upwork

Healthcare VA

2019/03～ 2019/05

I helped my CTO client located in France to gather data from their old portal; transfer to google spreadsheet, and migrate data to their new portal. I also assisted their project manager located in the US to look for prospective investors by using LinkedIn Sales Navigator and gather leads information.

Upwork

Project Manager/Admin Support

2019/02～ 2019/05

I worked with an e-commerce startup located in the United States. My tasks were mainly focused on running operational demands such as but not limited to:
- Social Media Marketing: Managed the social media accounts for marketing purposes
- Customer Service: Handled LiveChat
- Operations Management: Worked with clients and manufacturers to work with the orders
- Added or updated products on the website
- Manage new hires to assist them with doing their tasks

While reporting directly to the owners/founders, I was also working with our developer, blogger, and admin members.

Upwork

Real Estate VA

2019/05～ 2019/07

I am working with my client located in Florida to help him update their agency’s documents (i.e. proposals and contracts).