日本と海外をつなぐクラウドソーシング

Asian Park

Waitress

2015/01～ 2016/02

- Welcome the guest and service the guest how to order the food.
- Usually exchange the schedule to be the cashier, using a competently POS system.
- Competently the job at the fast food outlet.

Almanity Resort-Hoi An city

Spa Receptionist

2016/03～ 2017/04

- Introduce the treatment to the guest and combine it with up-selling.
- Management for Smile system and the therapist team to suitable with the status of Spa department.
- Report regularly to Spa Director concerning the daily operation.
- Handle the guest complain and take care the guest when they arrival until the guest departure.
- Receive the booking from the guest and the reservation department through the email.
- Do understand every treatment to consult the guest.
- Do know the technique of the aroma massage and back neck shoulder.

Belle Maison Hadana Hoi An Resort & Spa

Semor Guest Service

2017/04～ 2018/04

- Oversees the effective day-to-day running of the guest in the breakfast time and up selling with our tour, our service at the spa and the restaurant.
Meets and greets all Return Guests, Club/Executive and VIP guests of the hotel.

Ensures that all issues relating to guest satisfaction are dealt with and followed up in a timely and professional manner.
- Make the report everyday to HOD, GM and FOM.
Conducts regular room and floor inspections to ensure quality standards and the notification and completion of necessary Engineering Job Orders or housekeeping cleaning requests.

Reports to the management in cases of anticipated space or room allocation problems.

Handles relevant comments or complaints by hotel guests and informs the Management through the guest response programme.

- Supporting the reception team for check-in and check-out the guest. And using fluent with the Smile system.
- Arrange the transportation and the event to celebrate the guest when they have happy birthday, anniversary or honey moon.

Little Riverside Hoi An Luxury and Boutique Hotel

Supervisor Front Office

2018/06～ 2019/06

Oversee and supervise guest arrival and departure with the front office team and duty manager.
Supervises the management of debtors, group and individual guest invoicing, cash operation.
Welcome guest and fosters customer loyalty through his/her friendly manner.
Handle any guest complains or contentious issues that can’t be settled directly by team members and provides a fast solution.
Review arrival list for all arrival and VIPs to check room all locations, amenities and special request
Ensures that the workplace remains clean and tidy.
Have good knowledge of all systems and standard operating procedures of front office.
Make the daily report and send to all HODs,GM to up-date the guest documentation and the operating of the property.

Mandila Beach Hotel Danang

Supervisor Front Office cum Guest Agent Coordinator

2019/06～

-Otherside of the job description, i usually support my team to run the front office department smoothly and handle the hard case during my duty.
-Taking care the customer is my strong point and handle their complaints.