日本と海外をつなぐクラウドソーシング

Infomedia Nusantara

IT Support Engineer

2002/07～ 2007/12

• Responsible for networking, design, installation and maintenance services.
• Providing technical support over the phone to all IT users.
• Handling incoming / Supporting users and network administrators over the telephone and by email.
• Maintain the companies network infrastructure.
• Networking and providing support for Windows OS issues.
• Configuration and testing of any new hardware and software (include SW and HW upgrade).
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Assistance with training of staff and compiling procedural documentation.
• Assisting the network manager with support requests.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.