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francisomartabligan
職歴
詳細
CONCENTRIX (CONVERGYS) CORP – BACOLOD CITY
Team Leader / Supervisor
2019/01～
• 10 years and 8 months with technical support, billing, and sales field to a premier Cable Company in the U.S.
• About 8 years with Voice (Phone) and more than 2 years with Chat support.
• First year of assignment was a technical support representative (agent) then promoted to Floor support or Subject matter expert; for 2 years
• Promoted as a team leader (supervisor) with the same Voice (phone) technical support for 4 years. Then continued the supervisory role with chat support.
• With supervisory role, multiple teams handled composed of 15-20 direct reports.
学歴
詳細
UNIVERSITY OF ST. LA SALLE – BACOLOD CITY
2001/11～ 2006/03
BACHELOR OF SCIENCE IN COMPUTER SCIENCE
