日本と海外をつなぐクラウドソーシング

PT. Indonesia Jagraph Technology

IT Support / Credit Analyst Specialist / Desk Collection Supervisor

2018/03～ 2019/05

My roles as an IT Support :
* Installing and configuring computer hardware, software, systems, networks, printers and scanners
* Monitoring and maintaining computer systems and networks
* Responding in a timely manner to service issues and requests
* Providing technical support across the company (this may be in person or over the phone)
* Setting up accounts for new users
* Repairing and replacing equipment as necessary
* Testing new technology
* Training more junior staff members

My roles as Credit Analyst :
* Evaluating clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them
* Preparing reports about the degree of risk in lending money to clients
* Analyzing client records and using the data to recommend payment plans
* Conferring with credit associations and references to exchange credit information on clients
* Evaluating the financial status of clients by producing financial ratios through computer programs
* Filling out loan applications and including the credit analysis and loan request summaries, then submitting these loan applications to loan committees for their approval
* Helping supply chain and sales and marketing departments in managing financial orders to help them control credit exposure, make payments on time, and reduce the risk of customer disputes
* Conferring with clients to verify their financial/credit transactions and to resolve their complaints

My role of a Desk Collection :
* Monitor accounts to identify outstanding debts
* Investigate historical data for each debt or bill
* Find and contact clients to ask about their overdue payments
* Take actions to encourage timely debt payments
* Process payments and refunds
* Resolve billing and customer credit issues
* Update account status records and collection efforts
* Report on collection activity and accounts receivable status

Gameview Sdn Bhd

Product Executive / Product Analyst

2015/03～ 2017/09

Provides direction, instruction and guidance to staffs and freelancers for the purpose of achieving goals. This include :
• Creating an inspiring team environment with an open communication culture.
• Setting clear team goals.
• Delegating tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report.
• Discover training needs and provide coaching.

• Lead production operations
• Coordinate with HQ production staffs
• Ensure the quality and profitably of products
• Ensure the localization suitable for Indonesian gamers market.

The game product we produce :
* 3k Art of War
*Adventure Story
* Ancient Dawn
* Crazy Strike
* Dot Allstars
* Game of Tank
* Hortensia Saga
* Mask Master
* Pandaria World
* Plus Dancer Online
* Romance of Heroes
* Rise of The Dragon
* Tales of Alliu
* World of Darkness

PT. Klik Kaya Inovasi

Game Product Executive

2014/03～ 2015/03

• Coordinate with game developer
• Ensure the quality and profitably of products
• Ensure the localization suitable for Indonesian gamers market, this include; translation, community relation, game tester, analyze content development, social media administrator, customer support, and business development

Mainspring Technology

Game Product Executive

2011/12～ 2014/02

• Coordinate with game developer
• Ensure the quality and profitably of products
• Ensure the localization suitable for Indonesian gamers market, this include; translation, community relation, game tester, analyze content development, social media administrator, customer support

The game that i handled :
The game product :
* Musuh Abadi
* Manajer Bola
* Liga Champion
* Dragon Emperor Online

Kingslaim Soft

Web Service Manager

2010/07～ 2011/12

• Plans and manages activities and projects
• Provides direction in planning, developing, and maintaining web environment
• Participates in all phases of development, design, testing and production
• Tracks and tests new technology and new technique
• Assures that application software, database software, and operating systems are at current revision levels
• Assist with plans, procedures, and activities to support business recovery when problem occur
• Directs solutions to functional and technical problems.

PT. Cipta Multimedia Kreasindo

Game Product Executive

2009/07～ 2010/04

• Coordinate with game developer
• Ensure the quality and profitably of products
• Ensure the localization suitable for Indonesian gamers market, this include; translation, community relation, game tester, analyze content development, social media administrator, customer support

PT. Solusi Aksesindo Pratama

Tech Support

2008/04～ 2009/07

• Working with customers to identify computer problems and advising on the solution.
• Field engineers to visit customers if the problem is more serious
• Testing and fixing faulty equipment

PT. Cyberindo Aditama

IDC Operator

2004/10～ 2008/04

• First level assistance provided to customers, which is resolving basic queries.
• Understand the issue and provide basic tips on solving it.
• Escalated problems to Tier II support desk.
• Manage data center equipment such as UPS,fire suppression systems etc.

Artemis Pro

Co-Founder

2019/01～

Artemis Pro is an online business that focus on importing motorcycle safety and gear, and portable audio product mainly from Southeast Asia. Beside importing product, we also making audio portable DIY product and our goal focus is exporting our DIY product overseas to Asia.
In its development for 4 months, we also imported accessories and clothing products.

Our long-term goal is to establish a shipping company that can provide free shipping for export product. This goal also related to creating opportunities for local DIY to compete and sell their products to Asia.

My role as a Co-Founder is :
* Identify Market Opportunities
* Manage Product Development
* Direct Marketing and Promotion
* Develop Financial Estimates
* Create Business Plans and Documents
* Build and Lead Teams