日本と海外をつなぐクラウドソーシング

eBooking Services

DESTINATION MANAGER

2015/07～ 2016/05

- Responsible for all organizers and customers in a specific region (Europe & Middle East)
- Engage in daily communications and chat conversations with customers regarding their booking inquiries, other questions, and comments.
- Track organizer's timely response to customer inquiries
- Reply to organizer questions and requests regarding changes/updates on their account/s
- Keep up to date organizer profiles and listings
- Coordinate work and progress of editors creating website contents
-  Prepare & send invoices to organizers. Follow-up payment for open invoices
-  Contact new organizers and send offers to be partners/members
- Submit daily and weekly progress reports
- Attend weekly VOIP conference calls with the team lead

Tripaneer.com

ACCOUNT MANAGER

2016/05～ 2017/10

- Serve as the lead point of contact for all customer account management matters
- Respond daily to organizer questions and requests via email, chat, or Skype call
- Build long-term relationships with clients
- Update of organizer account profiles and website listings
- Coordinate with content editors regarding the progress of organizer's listings
- Timely and successful delivery of listing contents according to organizers needs and objectives
- Issue invoice, follow-up payments of open invoices and past due accounts with organizers
- Negotiate contracts and close agreements to maximize co
d profits
- Conduct market research and contact new organizers
- Submit daily and weekly progress reports
- Attend weekly VOIP conference calls with the team lead

Tripaneer.com

CONTENT EDITOR

2017/10～ 2018/02

- Email and chat conversations with organizers
- Create drafts of vacation packages and website listings
- Publish, edit, and update the organizer's listing contents (vacation packages) on BookYogaRetreats website
- Collaborate with team leader and teammates regarding any updates via TRELLO, SLACK, and Skype
- Submit daily and weekly progress reports
- Weekly VOIP conference calls

Harvest Ventures

BOOKING MANAGER

2018/04～ 2019/06

- Manage pre/post stay client communications such as; on Airbnb, Trip Advisor, HomeAway, Misterbandb.com
- Respond to daily inquiries, requests, and confirm prices and reservation via email
- Coordinate with on-ground villa manager and staff regarding guest arrivals, requests, and issues
- Prepare and issue invoices and refunds to guests
- Update seasonal prices on travel websites
- Prepare invoice using Wave or Paypal
- Collect guest reviews and upload them on various platforms
- Social Customer Service
- review and reply to all inquiries, comments, and questions on Instagram page.
- Engage with the community by providing responses to all comments and inquiries online.
- Collect recent photos from guests and upload them on the social media page.

ANU Industries Inc

VIRTUAL ASSISTANT

2018/04～ 2019/06

- Daily email management and filtering
- Book appointment with students, clients, event organizers, & suppliers
- Follow-up meeting schedules and manage daily calendar
- Research on topics for blog posts, events & conferences that client can participate in
- Manage hotel and rent a car reservations
- Youtube transcriptions
- Manage contact list
- Post blog drafts on Wordpress
- Electronic file management (organizing files using OneDrive, Google, Dropbox, etc)
- Create reports using MSOffice and Google Suite
- Filter and reply to inquiries, comments, and questions on the website
- Liaison between other team members and client

MD Technology

Personal / Virtual Assistant

2019/06～

- Assist client in organizing his daily tasks using Todoist App
- Manage calendar
- Create reminder lists of who needs to be called or emailed
- Make appointments and reminder calls to clients
- Responsible to enter contacts into a database and CRM
- Maintain contacts and data lists
- Conduct 15-minute video conference daily