日本と海外をつなぐクラウドソーシング

TaskUs Philippines

 EMAIL SUPPORT REPRESENTATIVE

2015/08～ 2016/07

DUTIES AND RESPONSIBILITIES:

1. To conduct regular review of all team members’ performance and organize training or coaching sessions for under performers
2. To submit regular reports to management and seek new ideas and strategies to improve the campaign’s performance.
3. To ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
4. To monitor all emails to ensure that due procedures and quality standards is strictly adhered to.
5. To set targets for all other call center agents to meet up with.

Startek Philippines

 TECHNICAL SUPPORT REPRESENTATIVE

2015/02～ 2015/08

DUTIES AND RESPONSIBILITIES:

1. To provide basic troubleshooting and step by step instructions to the customers.
2. To provide quality service by exhausting all the resources available to fix customer services.
3. To educate customers by using clear, concise, accurate and complete explanations

Teleperformance Philippines

 TECHNICAL SUPPORT REPRESENTATIVE

2014/05～ 2015/01

DUTIES AND RESPONSIBILITIES:

1. To provide basic troubleshooting and step by step instructions to the customers.
2. To provide quality service by exhausting all the resources available to fix customer services.
3. To balance business and customer’s needs by ensuring appropriate call handling.
4. To educate customers by using clear, concise, accurate and complete explanations.
5. To demonstrate excellent procedural and service knowledge.
6. To satisfy customers’ needs by attending to their concerns with care and integrity.

Sitel Philippines Corporation

 CUSTOMER SERVICE REPRESENTATIVE

2012/05～ 2014/05

DUTIES AND RESPONSIBILITIES:

1. To provide inbound customer service to the consumers.
2. To balance business and consumer’s need by ensuring appropriate call handling.
3. To educate consumers/callers by using clear, concise, accurate, and complete explanations.
4. To demonstrate excellent procedural and service knowledge.
5. To maintain consumer security and privacy in all means possible.

Lim Kai Siang & Company

 ASSISTANT SECRETARY

2011/04～ 2012/04

DUTIES AND RESPONSIBILITIES:

1. Attends to the needs of the Company Secretary.
2. Edits and encodes the Annual Reports of the Company and other paper works.
3. Helps in auditing and constructing financial reports.
4. Prepares Legal Documents for signing and reproduction.
5. Recording and keeping minutes of meetings, resolutions and other documents.