日本と海外をつなぐクラウドソーシング

PT. Royal Resorts International

Customer Service Executive

2018/03～ 2019/05

• Answer and reply to phone calls and emails.
• Explain the holiday programs including hotel and resort choices, prices, deals and benefits.
• Follow up all clients who are going to stay in the company’s resorts worldwide to make sure they are coming by asking for their flight details. If there is a change then it should be recorded then provide information to the Telemarketing and Reservation for immediate adjustment.
• Fill in Daily Report and Weekly Department Pre Arrival based on the phone conversation with client.
• Provide all information obtained from the conversation with clients to smoothen the communication with other departments.
• Handle complaints and compliments.
• Handle transfer accommodation for clients.
• Deal with balance payments.
• Uphold the spirit of Service Excellence to maintain client satisfaction

Public Enemy Ink Bali

Personal Assistant

2016/12～ 2018/03

• Make meeting appointments and take notes
• Handle flight bookings
• Deal with shop’s needs, survey and buy furnitures
• Deal with invoices and payments
• Deal with cash flow and make reports of it for studio and investor
• Admin and editor of studio’s social media
• Contribute in ideas for marketng and increase sales
• Arrange events for promotion
• Help another staff to prepare tattooing stuffs when there is someone want to get a tattoo
• Assist owner in expanding business in agricultural area • Find lands for plantation and manage workers in suburban areas