日本と海外をつなぐクラウドソーシング

Bravehearts Martial Arts Institute Inc

Admin Manager

2018/08～ 2020/01

Job Description
• Supervise administrative team members and ensure that daily office operations are performed in a seamless and efficient manner.
Responsibilities
• Plan, coordinate and manage all administrative procedures and systems
• Allocate responsibilities and office space
• Assess staff performance
• Provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company
• Manage schedules and deadlines
• Purchase new material as needed
• Identify process bottlenecks
• Offer solutions for improvement
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services and maintenance
• Organize and supervise other office activities
• Adhere to policies and regulations
• Keep abreast with all organizational changes and business development

EGI Albergo Di Ferroca Condominium Corporation

Property Operations Staff

2009/09～ 2018/07

Job Description
• Maintains records of financial transactions by establishing accounts; posting transactions.
Responsibilities
• Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
• Maintains subsidiary accounts by verifying, allocating, and posting transactions.
• Balances subsidiary accounts by reconciling entries.
• Maintains general ledger by transferring subsidiary account summaries.
• Balances general ledger by preparing a trial balance; reconciling entries.
• Maintains historical records by filing documents.
• Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
• Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
• Contributes to team effort by accomplishing related results as needed

Northern Frost Inc. (Dunkin’ Donuts)

Shop Manager / Outlet Head

2008/02～ 2009/08

Job Description
• Full responsibility in the overall operations of assigned outlet.
Responsibilities
• Monitors availability of products / raw materials to ensure total customer satisfaction / prepares adequate product projection.
• Ensures that quality, service and cleanliness are implemented.
• Ensures the proper dissemination and implementation of company policies and procedures.
• Analyzes sales performance: Cost (Food cost, labor cost, etc.).
• Sets, discusses and reviews objectives, sales projections and profitability targets with the Company Operations Manager.
• Applies Local Store Marketing and develop other means to generate sales within the outlet’s area.
• Closely monitors the attainment of the sets objectives, optimizing sales revenue and maximizing profit.
• Deposit sales, replenish petty cash, prepares sales notebook / Bureau of Internal Revenue notebook.
• Submit pertinent reports and required documents on time.
• Attends required meetings, scheduled training and other similar activities deemed necessary for the assumed position.
• Responsible for interviewing applicants and ensures proper projection of manpower needs and proper scheduling of staff.
• Leads, coaches, trains and directs outlet staff team, ensuring their readiness and effectiveness in handling their specific responsibilities.
• Assess the individual performance of outlet staff (supervisors, crews) to ensure that they meet the requirements of their job responsibilities.
• Performs other duties that may be assigned from time to time.

Northern Frost Inc. (Dunkin’ Donuts)

Shop Supervisor

2003/04～ 2008/04

Job Description
• Support the manager and the daily operations by ensuring established corporate policies and guidelines are followed.
Responsibilities
• Oversee shift leaders and service crews.
• Assigning tasks and creating work schedules to ensure adequate shift coverage.
• Monitors inventory levels, prepares customer orders and resolves customer issues or complaints.
• Coordinates training sessions and ensures workers meet basic skill requirements and job performance.
• Reports performances, recommendations and other concerns regarding the operation with the Shop Manager / Outlet Head.
• Performs other duties that may be assigned from time to time.

Northern Frost Inc. (Dunkin’ Donuts)

Shift Leader

2000/04～ 2003/03

Job Description
• Deliver outstanding fast food service while sincerely caring about the service crews they oversee.
Responsibilities
• Provide production direction to crew in a clear and concise way.
• Set an example for crew by working hard to implement shift plan and ensure swift and smooth production.
• Identify and resolve bottlenecks in food preparation to increase speed of service.
• Demonstrate patience and a positive attitude with crew while delegating tasks and giving instructions.
• Work with crew to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
• Set challenging goals for self and crew during shift and ensure accountability.
• Directs crew members to do what it takes to maintain fast food and equipment cleanliness and sanitation standards.
• Takes initiative to immediately report violations of safety, sanitation or security policies to management and perform short-term solutions.
• Complete checklists and procedures for cash reporting, inventory control, and scheduling during shift.
• Seeks coaching from others to increase understanding of restaurant financial controls.
• Helps to remove performance barriers and provide resources for crew to perform well.
• Reports performances and other concerns regarding the operation with the Shop Supervisor.
• Performs other duties that may be assigned from time to time.

Northern Frost Inc. (Dunkin’ Donuts)

Service Crew

1999/03～ 2000/03

Job Description
• Ensure that every guest is satisfied and pleased with their experience.
Responsibilities
• Make sure every customer is greeted with a smile.
• Make sure every customer is thanked and invited to return.
• Consistently serve quality food and beverages to every customer and participate in the team effort to make sure that guests are served as quickly as possible.
• Maintain quality standards when it comes to handling and preparing food orders.
• Describe and assemble promoted products and or beverages in accordance to the ongoing marketing promotion.
• Performs other duties that may be assigned from time to time.

Upland Foods Corporation (Jollibee – Session)

Service Crew

1997/06～ 1997/11

Job Description
• Gives a warm welcome to customer and offer a friendly and courteous service.
Responsibilities
• Providing excellent customer service.
• Greeting patrons once they are seated.
• Answering questions from patrons about food and beverages.
• Taking food and drink orders.
• Up-selling additional food and beverage products to patrons.
• Entering each item ordered into cash register machine.
• Communicating customer orders to kitchen staff.
• Sharing information with customers about the status of their orders.
• Refilling customer drink orders throughout the meal.
• Ensuring that customer orders are assembled properly in the kitchen.
• Delivering orders to customers.
• Finding out if customers need additional items.
• Verifying that customers are satisfied with their orders.
• Removing empty plates, used silverware, and soiled napkins from tables.
• Determining when customers have completed the meal.
• Accepting payment for the meal.
• Attending scheduled team or shift meetings.
• Compliance with all relevant health department rules and regulations.

Jollibee Foods Corporation

Service Crew

1996/10～ 1997/03

Job Description
Gives a warm welcome to customer and offer a friendly and courteous service.
Responsibilities
• Taking reservation phone calls.
• Greeting customers at the door.
• Seating patrons.
• Assisting with preparation of some food items.
• Preparing table for the next customer once a party has departed.
• Working with other wait staff members to provide team oriented service.
• Cash register operation.
• Keeping the location clean and tidy.
• Encouraging customers to complete customer service surveys.
• Folding napkins.
• Arranging table settings.