日本と海外をつなぐクラウドソーシング

Conduent

Customer Service Specialist

2015/06～ 2019/04

(Banking Department) Receiving incoming calls in a Call Center environment. Providing information on the customer's account, debit card, Online banking, account updates, check and debit card order, debit card closure with the demonstrated ability to resolve customer queries and concerns on all matters related to banking, submitting and advising on claims investigation and routing or escalating where necessary.

O.Jay Koolers Limited

Sales Supervisor/ Marketing Specialist

2008/01～ 2010/06

Sales Co-ordinator/ Marketing Specialist
Supervisor for the Sales team: supervising seventeen (17) individuals, evaluating the use of three (3) 2-ton Isuzu Elf Trucks in the sales department, reporting all daily and weekly external sales to the Company Director, creating and evaluation of routes, seeking and ensuring quality delivery of products to all customers, doing follow-ups, interviewing all individuals in the area of external sales, training, analysing and setting promotions for various entities on a weekly basis, invoicing all payments to be made to the promotional team members and forward information to the payroll department, creation of various discounts for all level of customers, investigating and creating new areas of sales, issuing and monitoring of display units e.g. Coolers and Freezers. Monitoring, reporting and evaluating all changes in the marketplace, etc.

Carilink Limited

Marketing Coordinator/Financial Agent

2010/02～ 2012/08

Perform all areas of Marketing, conducting researches, preparing questionnaires and Marketing Reports. Creating all promotional material including brochures, business cards and flyers, creating and managing all social media accounts for the company, updating and posting pictures of services done on social networks on a daily basis, evaluating sales trends in the marketplace and those of our competitors, creating in house promotions and discount packages, reception duties, assisting with purchasing, storing and monitoring of all product usage, supervising a staff of (15) individuals, daily reconciliation of Sales, compile data for salary and assist in preparing and issuing of salaries, collect rent and issue receipts of collection, MoneyGram Financial Agent performing daily transactions of sending and issuing of funds for various nationalities, monitoring and investigating for attempts or occurrences of fraud and if so, notify the relevant department, etc.

BioSafe Treatment & Septic Solutions

Marketing & Sales Assistant

2012/08～ 2013/12

Performing all Administration duties, conducting direct and retail sales, ordering of machinery, products, and supplies internationally, conducting all logistics and monitoring the routing of such shipments, preparing estimates, monthly invoices, maintenance reports, maintaining inventory, creation, and maintenance of the company’s social network, filing, etc.