日本と海外をつなぐクラウドソーシング

DKSH Vietnam

Customer Care Supervisor

2013/01～

Daily, weekly and monthly report of call center data, performance, historical report, daily queue, status, average time, total calls, miss calls, etc. Clients KPI Report: Sanofi Aventis, Roche, Janssen, etc (DKSH’s suppliers). Manage 10 staffs in team (both official staffs and freelancers).
Handling a high volume of clients of Pharma companies’ enquiries whilst providing a high quality of service to each caller.
Effectively communicating with customers in a professional and friendly manner.
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Speaking with customers using clear and professional language.
Answer customer’s inquiries.
Writing up accurate and grammatically correct sales correspondence, writing bilingual letter to pharma clients.
Coordinate with clients & customers and verify their demand need about report, keep in touch with building good relationship.

Great Eastern Life Vietnam

Customer Service staff

2012/05～

Managing feedback and complaint via the phone and service counter
Inbound/outbound calls for premium reminder, reinstatement call, customer care, product introduction, explain term and conditions (including benefits, right and obligations) to policy holders, Involve in ad-hoc projects assigned by manage
I’m a person who recorded greeting voice for Great Eastern hotline (0862563677), you can call that number and hear my record
Meeting the section’s customer service objectives of providing the highest possible quality service to both internal and external clients through phone, fax, correspondences and other customer contact channels. This includes providing on-the-job product and policy training as well as performance feedback on a continuous day-to-day basis
Processes policy transactions within the scope of the team and other department

http://adventurefriends.com.au/

Web Content Admin

2010/05～

Implement and support core operational processes including domestic and international freight supervision, continual enhancement of the presentation of the product quality, and oversee the general situation of the business
Listing and manage items.
Respond to keeping the website and the eBay store always synchronized, and keep track of all the gains and expenses of the business, providing the Australian accountant with the most correct information
Adding HTML versions of products to company’s eBay store and e-commerce web store
Respond to keep all the features of the products up to date
Work side by side with the web designer and with the copywriter to ensure efficient and effective outcomes. Share information and resources to provide positive results
Assist the company director in all administrative matters. Ensure that cost effective solutions are sourced at all times.