日本と海外をつなぐクラウドソーシング

Convergys - Concentrix

Account Associate - Technical Support Representative

2018/04～ 2019/04

For the third time I handled the same LOB (Line of Business) which is AT&T Uverse as a technical support specialist but this time AT&T newest product is already included - Fiber Optics Internet connection. I still handled AT&T Uverse product such as IPTV, High Speed Internet Access, Digital Home phone, AT&T email related issues like password reset or setting up web and client email and After Sales order related concern.

Sutherland Global Services

Consultant - Technical Support Representative

2017/11～ 2018/02

I also handled the same LOB (Line of Business) here which is AT&T Uverse for technical phone assistance.

VXI Global Holdings PH

Subject Matter Expert

2016/02～ 2017/10

I got a promoted an be part of Support team. I am assigned in a specific team wherein I handled 16 headcount. I am the one providing floor support, taking supervisor and escalation calls and also doing coaching for each agent.

VXI Global Holdings PH

Account Associate I - Technical Support Representative

2015/10～ 2016/02

This is my first BPO company wherein I am a Technical Support Specialist who handle At&t Uverse products and services. We are the technical team who provide phone support related to AT&T Uverse product such as IPTV, High Speed Internet Access, Digital Home phone and email related issue like password reset or setting up web and client email. We also cover basic billing inquiries and After Sales related concern.