日本と海外をつなぐクラウドソーシング

J.P. Morgan Chase & Company

Senior Analyst I

2008/06～ 2019/05

●Fraud Plastics which handles all credit card, monetary and non
monetary transactions.

● Retail Fraud Prevention which handles fraud decisions based
upon tool utilization and analysis for Electronic Money
Movement, Deposit/check review, New Account Screening, and Fraud Hotline.

● Reviewing customer accounts and understanding typical spend
pattern and highlighting possible fraudulent transactions.
● Interacting with customers to ensure fraud risk will be lessened
and properly identifying transactions as possible fraud.
● Reviews declined transactions, and attempt to contact the
card member and assist with charging. Make necessary
adjustments if needed.
●Profiling customer for possible identity theft, account takeover, bust out, scam and elderly abuse.

Awards
● Most Consistent Top Rated Analyst (Customer Survey)
●VCM (Value Creation) Champ
● Five Key Recipient - was able to complete 5 keys.. Do the right thing, Exceeds expectations, Own customers issue from start to finish, Build long lasting relation, and Always be courteous and professional
● Commendation Call (IB)

Convergys Philippines

Customer Service Representative

2005/11～ 2008/06

● Handled payments , billing disputes, upgrade of services , a few technical issues and general questions for Directv