日本と海外をつなぐクラウドソーシング

Subisu Cable Internet Pvt. Ltd.

Supervisor

2014/11～ 2017/11

• Worked at Nepal’s popular Internet and Digital TV service provider, Subisu Cable Internet Pvt. Ltd. as Technical Support Supervisor.
• Interacted with Customer over Phone, Social Media and Email to provide Customer Care solutions related to internet, digital TV and computer operation.
• Successfully performed managerial responsibilities like, making duty schedules, conducting interdepartmental meetings, successfully implementing work force management skills for smooth operation of the department while keeping team members motivated.
• Reviewed workforce performance in coordination with quality check coach team and implemented plans for training according to the performance results of individual representatives.
• Prepared training materials and provided trainings to existing and new team members regarding email etiquette, Social media Support, Telephone conversation, Ticket assignment and basic knowledge regarding operation and troubleshooting of Cable internet, Fiber to the Home and Digital TV.
• Prepared daily call reports and performed quality checks.
• Planned inbound and outbound calls.
• Managed Social media, email and SMS Support team.
• Innovative and familiar with web technologies. For example: Developed system for broadcasting announcement all over the computers in the department floor by using technology like WordPress, one signal etc.
Promoted and communicated new ideas, process improvements and new technologies to team members.
• Prepared periodic reports and analyzed different issues regarding work force management, complain sources, Network issues, Internal Network issues etc.
• Motivated and counseled team members for better output.
• Leveraged technical, analytical and problem-solving skills.
• Technologies: WordPress, Excel, PowerPoint, Word, Ameyo, Basic Linux, Mailchimp, Hootsuite etc.

Idea Fusion Lab Pvt. Ltd.

IT Officer

2017/12～ 2018/12

• Maintaining and Improving existing Network.
• Website and app development and deployment
• Windows server and IIS management and deployment.
• Technical Support, IT asset maintenance and management, Computer software installation and management.
• Dealing with IT proposals from third parties to organization and providing suggestion as per market trend.
• Updating and preparing materials for Social Media and website.
• Research and development of open source software as per necessity of the organization.

Kantipur Dental College Teaching Hospital & Research Center

IT Officer

2018/12～

• Maintaining and Improving existing Network.
• Website and app development and deployment
• Windows server and IIS management and deployment.
• Technical Support, IT asset maintenance and management, Computer software installation and management.
• Dealing with IT proposals from third parties to organization and providing suggestion as per market trend.
• Updating and preparing materials for Social Media and website.
• Research and development of open source software as per necessity of the organization.