日本と海外をつなぐクラウドソーシング

MIS Services, Inc

Virtual Executive Assistant to the President

2014/08～ 2019/05

BOOKKEEPING and PAYROLL
• Prepare Invoices and payments
• Perform Daily, Weekly and Monthly Cost Analysis and labor Percentages
• Monitoring and interpreting cash flows and predicting future trends
• Producing accurate financial report, such as Profit and Loss, to specific deadlines
• Time Sheet Management
• Bank Account Reconciliation
• Maintains payroll information by collecting, calculating, and entering data.
• Training of new hire assistants
• Resolves payroll discrepancies by collecting and analyzing information.
• Do email marketing and send out estimates and proposals.
OPERATIONS
• Prepare Quotations and Bids to builders
• Prepare Job Purchase Orders
• Prepare Training and Marketing Materials
• Workforce Planning
•Support The Day-To-Day Operation

Henkel Asia Pacific Service Center

Order Management

2012/10～ 2015/04

• Process orders from EMEA (Europe and Middle East area, South Africa) affiliates.
• Process on-time pulls and deliveries that are ready to ship.
• Process Export Documents needed in shipping International Orders as needed in customs or/and by the carrier and customer.
• Provide timely and accurate data entry for post ship and warehouse issues related to Order Entry and answer queries related to the product.
• Provide general clerical support including typing and Document Controlling as required, Complaints and Returns.
• Interface with Customer Service Representatives and Parts Sales Coordinators to work with customers on questions and order entry issues, as well as to resolve them during the Order Entry Process.
• Receive and respond to customer complaints.
• Calculate and compile order-related statistics, and prepare reports for management.
• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
• Conducts training for new hired employees of the same department.

Arempa International, FZE

Service and Logistics Coordinator

2012/03～ 2012/08

• Preparing Quotations to trading companies, LPO and Purchase Order.
• Arranging collect/ pick up of courier and filling up courier forms.
• Attending phone calls and emails, Documenting, filing and archiving.
• Processing Work Order, Installation Reports and Maintenance.
• Processing Installation Reports and Maintenance and Contracts.
• Daily checking and updating of payments and order status.
• Processing Spare Parts Ordering from quotation to delivery.
• Preparing Delivery Notes, packing Lists, Certificate of Origin, Bill of Lading and Invoices.
• Preparing of weekly and Monthly Reports for RMA, Spares, Services and Maintenance Status.

Quartzelec, Ltd.

Admin secretary cum

2011/03～ 2012/03

• Scan and filter applicants’ resume, conduct phone screening and schedule interviews.
• Preparing payroll pay slips.
• Prepare Imprests received, bank statements, monthly bills, check payments, time sheets on a daily and monthly basis.
• Preparing Quotations, LPO and Purchase Order drafting to trading companies.
• Preparing Delivery Notes, Packing Lists and Invoices.
• Attending phone calls and emails, Documenting, filing and archiving.
• Forms to be filled up for Registration process.
• Flight and hotel reservations and bookings for guests and engineers.
• Daily checking of petty cash receipts.
• Preparation of Letter of Assistance, Security Passes, Travel Card and negotiate with embassies when it comes to visa processing.

Emerson Electric Asia, Ltd (ROHQ)

Order Management Analyst

2009/02～ 2011/02

• Process orders from EMEA (Europe and Middle East area, South Africa) affiliates.
• Process on-time pulls and deliveries that are ready to ship.
• Process Export Documents needed in shipping International Orders as needed in customs or/and by the carrier and customer.
• Provide timely and accurate data entry for post ship and warehouse issues related to Order Entry and answer queries related to the product.
• Provide general clerical support including typing and Document Controlling as required, Complaints and Returns.
• Interface with Customer Service Representatives and Parts Sales Coordinators to work with customers on questions and order entry issues, as well as to resolve them during the Order Entry Process.
• Receive and respond to customer complaints.
• Calculate and compile order-related statistics, and prepare reports for management.
• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
• Conducts training for new hired employees of the same department.

IBM Business Process Services Philippines Inc.

Administrative Operations Specialist

2006/02～ 2008/02

• Identify agents who need assistance on calls, check the CMS and identify the agents with high AHT/long calls and provide instant resolution.
• Handles escalations, address the agent's product knowledge shortcoming for the call.
• Review web reports for warranty exchanges
• Checking inventory availability
• Process order entry using client’s applications
• Checking service request, modify and update without compromising the original status.
• Perform assigned functions according to standardized policies and procedures of Thomson electronics and IBM Philippines.
• Attends Thomson up trainings.
• Researching for product returns and replacements
• Implement improved and innovative processes by utilizing internal and industry best practices to ensure Thomson meets and exceeds service level metrics.

ICT Marketing Services of the Philippines

Technical Customer Service Representative

2004/08～ 2006/02

• Responsible for handling inbound calls in a timely manner.
• Provide consistency, high quality service & accurate information to customers.
• Provide effective troubleshooting solutions and satisfaction to customers.
• Guiding customers through their product usage.
• Perform assigned functions according to standardized policies and procedures.
• Attends Advance trainings.