日本と海外をつなぐクラウドソーシング

Reduce Home Loan

Outbound Telesales Associate

2018/09～ 2019/02

-Making an outbound call or cold calling to homeowners or customers that have a home or investment property loan, convince them to switch to us and inform them about the benefits and exclusive offer.
-Qualifying each customer by asking several questions.
- Appointment Setting
- Data entry to the CRM system

VXI Global Solutions

Customer Service Representative III

2013/09～ 2018/05

• Assisting customer to send money transfer over the phone using their cash/debit or credit card.
• Handling customer complaints, changes on money transfer, walk through in sending money transfer on website and explain further if ever transaction was not approved online or over the phone
• Solving technical issue on our website and reset the profile if customer forgot their password, locked or cannot log in to their accounts.
• Completing money transfer through validation process (verification of personal information and asking question generated by credit bureau)
• Assisting in sending money transfer from Company to Individual and payment from Individual to Company
• Assisting Bank or Company to make any changes on the transaction that they initially sent with western union system
• Sending email to client or company who sent the transaction about changes and compliance affect the completion of the transaction.
• (EBay Account) Manage item set up and maintenance for e-commerce items such as item description, dimensions, pricing, images, keywords, item specifics, advanced content, link and item hierarchy.
• Provide web descriptions for new product announcements at the request of the trade marketing or brand marketing teams.

ANC Group of Companies

Accounting Assistant

2011/05～ 2013/08

• Maintain and updates inventory register of automotive units and update Daily Cash Receipt from Finance
• Prepare Summary of Claims and collates required supporting documents of such claims for submission.
• Prepare and posts entries on Quickbooks for collection of payment for Units and ancillary business Income related to Financing, Vehicles, Insurance and other related accounts
• Analyzes and recommends adjustment of accounts based on schedules
• Receive, Checks and Monitors Cash and Checks requisition from work units (refund, Overpayment & referral fee)
• Undertakes Reconciliation of scheduled Accounts and Reconciliation of Banks,

Supervalue Inc

Accounting Assistant

2010/12～ 2011/05

• All Sales Audit function (Cashier Sales)
• Bankcards processing and Transmittal to head office
• Inventories of push carts, basket, POS and on the spot checking of products. (Inventory)
• Transmittal of Suppliers GC and Sodexho to head office
• Declaration of shortages, Entries, Adjustment and Clearing Activities of each cashier.