日本と海外をつなぐクラウドソーシング

Leuterio Realty

Realty Specialist

2017/04～

■ Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
■ Determine clients’ needs and financial abilities to propose solutions that suit them
■ Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements, and related matters ensuring a fair and honest dealing
■ Perform comparative market analysis to estimate properties’ value
■ Display and market real property to possible buyers
■ Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
■ Manage property auctions or exchanges
■ Maintain and update listings of available properties
■ Promote sales through advertisements, open houses and listing services
■ Remain knowledgeable about real estate markets and best practices

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Stream Global Services

Sales Associate II

2010/05～ 2014/01

■ Enthusiastically handle Inbound calls from current and potential new customers. Engage and connect during each interaction to create a great customer experience to increase customer loyalty.
■ Provides a total sales solution to customers, for any of their wireless/mobility needs. This includes selling the value of the company’s devices, accessories and service plans.
■ Delivers an outstanding call experience that improves customer loyalty and strengthens the company’s brand name.
■ Meets or exceeds key performance objectives, including sales and customer satisfaction goals
■ Accurately sets up accounts, so customers are ready to use their new devices and plans
■ Presents the product, ensuring all concerns are resolved to customer satisfaction, appropriately guiding the customers with any changes in their plan and/or according to their needs

Accomplishments:
■ Promoted to CSA II
■ Sprint ACE Awardee

Teleperformance

Customer Service Representative

2016/02～ 2017/05

■ Assisted customers about their hotel and car rental reservations.
■ Processes cancellations and modifications and promptly relays this information to the front desk or rental car representatives.
■ Delivers excellent customer service and manage the needs of our customers (guests and partners) through our communication channel (phone).
■ Professionally handles high volume of inquiries from client's customers

Teletech

Customer Service Representative

2007/08～ 2009/01

■ Answers incoming calls promptly and in accordance with established call handling procedures.
■ Resolving customers’ issues
■ Provides concise, quality customer service in a professional and courteous manner
■ Assisting customers with their issues in their account like billing, plan change, payment, and technical concerns.

Gaisano Main

Department Head

2003/02～ 2007/07

■ Total control of the department.
■ Total sales operation of the Department.
■ Total marketing of the Department.
■ Manning of the selling area and its subject.
■ Monitoring the availability of the stocks at the selling area and warehouse.
■ Checking of the display and price.
■ Disseminate instructions, house rules and the like to sales clerks, promo girls.
■ Updating of all reports, upgrading sales quota.
■ Replenishments of stocks, making repeat orders.
■ Responsible for sales growth.
■ Proper housekeeping,cleanliness and orderliness of area of responsibility.