日本と海外をつなぐクラウドソーシング

Concentrix

Technical Support Representative

2016/01～ 2019/02

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more.
Interact with customers to provide and process information to response to inquiries, concerns and requests about products and services.
Help review account changes including billing concerns.

Sykes

Customer Service Representative

2014/08～ 2016/05

Recognized as Agent of the Quarter (3rd and 4th) and Agent of the year out of 300 agents in our line of business.
Appointed as POC of our team and provided floor support for my colleagues.

Freelance

Virtual Assitant

2013/04～ 2019/05

I worked for clients in the Real Estate Business. I am responsible for producing Leads for both Buyers and Sellers.
I also perform tasks such as but not limited to Data Entry, Web Research, Article & Blogging, Email, Social Media and Calendar Management,