日本と海外をつなぐクラウドソーシング

HSBC Data Electronic Processing

Operations Associate / Sales

2014/06～ 2019/03

• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
• Skills Acquired: Online Token Project, Deposit, Personal Internet Banking, Credit Cards and Select Credit
• Online Token Project – walk thru customers on how to process bank to bank transfer with extra layer of security.
• Credit cards/ Select Credit – provide balances, available credits and due dates. Accepts payment from external bank and or thru same bank payment. Process credit card applications.
• Sells the benefits of Line of Credit and process over the phone applications.
• Ability to transition to sales smoothly by explaining benefits.
• Receives commendations from customers and quarterly incentives from the company.