日本と海外をつなぐクラウドソーシング

Freelancer

Photo editor and video editor

2009/01～

-the job is simple photo editing using Adobe Photoshop application
-responsible for editing and assembling recorded raw material into a suitable, finished product ready for broadcasting, materials included camera footage, dialogue, sound effects, graphics, and special effects, using Adobe premiere pro application.

The job is simple photo and video editing tasks since 2009. Job includes photo editing. Making music videos, local commercials, and other video editing tasks.

Mart One Department Store

Customer Service Representative

2010/06～ 2010/11

-Greeting customers in a professional manner, delivering advertisement and promotional spiels to promote company products and increase sales.

• Answering phone calls from customers professionally and responding to customer inquiries and complaints
• Handling and resolving customer complaints regarding product sales to customer service problems
• Providing customers with the organization’s service and product information
• Processing forms, orders, and applications requested by the customers
• Making advertisement spiels to endorse different company products

Marcwell Enterprises

Secretary

2011/01～ 2012/08

-General administration duties including photocopying, scanning, binding, all aspects of filing, processing of orders, opening and distributing mail.


• Making reports of ordered and processed products
• Taking and processing of products

Teleperformance Philippines

Customer Service Representative / Collections Agent

2012/09～ 2015/02

-Experienced Inbound Customer Service Representative who can efficiently process a large volume of calls in a day. Expert in computer database programs offering exceptional customer service and retaining dissatisfied customers who have issues with the company’s product.

• Handling calls in a fast-paced, demanding environment
• Sensitive listening to understand customer needs and recommend products or solutions
• Strong persuasive selling to upgrade account products
• Capable of sensing unspoken expectations and overcoming objections to purchase
• Explaining bill charges to customers and educating how to lower bills

QA World

Analyst

2019/02～ 2019/04

-part time analyst, transcribing calls and editing content such as spelling, punctuation, grammar and sentence structure to have a clean verbatim that is presented to the client.