日本と海外をつなぐクラウドソーシング

51talk

Senior B teacher

2018/10～ 2019/04

ESL teacher

VXI

CSR/Sales

2015/04～ 2015/10

- Up selling and Cross Selling.
- Basic Trouble Shooting for Mobile, Home phone, TV and Internet
Service.
- Billing issue
- New account activation
- Number Porting

IBEX

CSR/Sales

2014/02～ 2015/04

- Up selling and Cross Selling.
- Basic Trouble Shooting for Mobile, Home phone, TV and Internet
Service.
- Billing issue
- New account activation
-Inbound and outbound calling.
- Number Porting

Startek

Email/chat/sales level 3

2013/01～

- Fixing All email, Software, Computer, Mobile phones and dial up issue
Via voice and chat.
- Doing outbound follow up call
- Sending trouble shooting steps via email
- Up selling and Cross Selling

Teletech

Mobile teach support

2012/02～ 2013/02

Teletech
Telco
TSR Feb 2012 - Feb 2013 1 Year.
- Handling all Mobile phones and Signal issue

Aegis People Support

CSR

2010/12～ 2012/02

- Handling All billing concerns for Home
phone and Internet