日本と海外をつなぐクラウドソーシング

Hanafusa Cleaning

Laundry Staff

2017/03～ 2018/11

Duties and Responsibilities:

• Checking items before washing for any damage or stains
• Sorting items
• Sort fold and hang dried items
• Inspects items from stains and damages
• Load clothing into laundry and dry cleaning machines

Wells Fargo EGS

Phone Banker

2016/02～ 2017/02

Duties and Responibilities:

• Manage large volume of incoming calls
• Provide optimum service to clients
• Provide resolutions to customers’ problems and concerns
• Communicates with other departments to resolve customers’ issues
• Use problem solving skills to resolve customers’ issues
• Guided customers through internet and applications

Sykes Asia

Customer Service Representative

2015/06～ 2016/01

Duties and Responsibilities:

• Evaluate problems of the customers and provide logical lasting solutions.
• Provide personalized customer service by responding to customers' needs
• Listen attentively to caller needs to ensure a positive customer experience.
• Research required information using available resources
• Manage and resolves customer complaints
• Updates existing customer information
• Identify and escalates priority issues
• Document all call information according to standard operating procedures