日本と海外をつなぐクラウドソーシング

Buy Box Experts USA

Customer Email Support

2016/02～ 2019/03

E-commerce background (Amazon US, CA and EU).
Handling of customer queries with regards to their order, tracking, refunds, returns and product Inquiry.
Maintaining account health of the client which includes Negative feedback removals, A-Z Guarantee Claim, Return Requests. Inventory Listings and stock checks.

2nd Office Inc. Niche Webstores Inc. BikeBerry, GrowAce, SpookyTooth Cycles

Customer Service Rockstar Email and Chat Support

2015/08～ 2016/01

Handling of customer queries with regards to their invoice, warranty, item parts, delivery, troubleshooting and manuals.

Teleperformance Masinag Vodafone New Zealand Clarify Fixed Line Billing

Customer Care Specialist

2014/08～ 2015/06

Handling of customer queries with regards to their bills, charges and usages.

Wensha SPA

Supervisor

2013/01～ 2014/06

Assisting guests to counter to avail the services they need. Timekeeping of employees. Checking Restaurant, Bar and Spa areas to make sure inventory are well stock, areas are clean, guests are well-taken care off, areas are secured. End of the day reports and turnover of the shift to the next supervisor on duty

Al Salhi Recruitment and Travelling Agency Buraydah, Al Qassim, Kingdom of Saudi Arabia

Male Secretary

2011/11～ 2013/12

Handling of clients and recruited employees to be deployed to their respective employers. Receiving and sending e-mails to other recruitment agencies in other countries. Facilitating Network management and troubleshooting network and computer if needed. Handling upgrade and repair of network and computers.

Teletech

Subject Matter Expert

2009/10～ 2011/02

Level 2 Technical Support for Wireless Data

Customer Support & Mobile Voice

Customer Support of Telstra Australia.

Doing Support & Supervisory role. Handling more than 100 people from Level 2 and Level 1 Technical Support. Assisting Team Leaders on the floor. Doing the end of the Day report. Investigates, reports and test possible system issues on the floor.

Teletech

Mobile Assurance Level 2 Agent

2009/04～ 2009/10

Level 2 Technical Support for Wireless Data

Customer Support & Mobile Voice

Customer Support of Telstra Australia

Providing advanced support for Australians who are having some technical difficulties with their mobile phones, wireless broadband devices and computers.

Teletech

Mobile Assurance Level 1 Agent

2009/01～ 2009/04

Level 1 Technical Support for Mobile Assurance

Providing basic support for Australians who are having some technical difficulties with their mobile phones, wireless broadband devices and computers.

City Government of Antipolo Department of the City Assessor

Tax Mapper

2007/03～ 2008/10

Provides and cares for the city maps, give Client information regarding their properties and data entry to the computer for land and building assessment.

City Government of Antipolo Department of the City Civil Registrar

Administrative Aide I

2004/09～ 2007/02

Encodes civil documents such as Birth, Marriage and Death Certificates, provide certified true copies to clients of the said Civil documents and do some partial Troubleshooting if the computer hardware Or software experienced some technical Difficulties.