日本と海外をつなぐクラウドソーシング

North Skills Polytechnic College

Permanent English Teacher (Junior High School)

2016/04～ 2019/09

1. Developed English lesson plans in line with the curriculum: Planned English lessons to meet curriculum standards.
2. Helped students understand, speak, read and write in English.
3. Delivered engaging, coherent lectures and motivating lessons to students across all Key Stages. Utilized learning technology in the planning and delivery of lessons.
4. Modified assignments and activities to meet the learning needs of individual students – Identified and sorted into small, similarly skilled groups.
5. Classroom management: Prepared English classroom and coursework materials, homework assignments, and handouts. Prepared course work, planned class sessions: Selected/integrated appropriate instructional materials for classroom instruction
6. Organized/delivered classroom lectures to students. Arranged extra-curricular activities and set targets for pupils.
7. Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments – Regularly provided students with feedback in line with the faculty assessment systems.

Baguio City National High School

Substitute English Teacher (Junior High School)

2015/07～ 2015/12

1) Adhere to the curriculum and lesson plans assigned by the regular teacher.
2) Assign and explain homework.
3) Oversee students outside of the classroom including in the hallways and cafeteria.
4) Comply with all school regulations and policies at all times.
5) Take attendance and document daily notes.
6) Ensure classroom and work is kept clean and orderly.
7) Oversee the normal classroom rhythms and activities.
8) Compile a report for the teacher for when he/she returns

Baguio Patriotic High School

Permanent English Teacher (Junior High School)

2013/06～ 2015/04

1. Teach English, utilizing the course of study, correlated with other appropriate learning activities.
2. Develop lesson plans, adapt curriculum to meet individual student needs, and utilize effective teaching techniques in translating lesson plans into productive student learning experiences which best utilize the time available for instruction.
3. Utilize computers and other technological classroom support equipment in student instruction.
4. Maintain classroom organization and discipline.
5. Provide and maintain a safe and supervised environment in the classroom and on the school grounds.
6. Devise and utilize techniques to accurately measure student progress.
7. Evaluate student's academic and personal growth keeping appropriate records, and prepare progress reports.
8. Communicate with parents through conferences and other means discussing academic and personal progress; interpret school programs.
9. Assign the different tasks and assignments of the schools paper’s staff as their adviser.

VXI Global Holdings (DirecTV)

Sales Support Representative

2011/06～ 2012/02

Generates and processes new sales leads as necessary
Answers phone calls from customers and deals with problems as they arise
Takes sales information and puts it into an easily readable format
Provides any necessary data or reports
Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
Arranges appointments with clients and sales team
Acknowledges customers by responding to phone calls
Updates all contact information for clients
Deals with any customer complaints and resolves the issue as necessary
Arranges travel and accommodations for any sales person that is meeting clients outside of the office
Does any necessary administrative work including filing reports or presenting sales team with necessary documents

Sykes Marketing Inc. (Solo Mobile)

Client Solutions Representative and retention agent

2010/06～ 2011/05

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

ICT Marketing Services (JP Morgan Chase Bank)

Telephone Retail Banker

2009/09～ 2010/06

Maintain and manage well-developed professional knowledge of entire products and services line offered.

Head responsibility to update and request support for further development requirements.

Initiate sales plus cross-sell complete banking services range to present prospective customers.

Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods.

Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities.

Attain branch and individual sales goals through promoting as well as cross-selling bank products.

Participate in sales activities and process of Retail Department in disciplined, steady manner.

Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross-selling of bank services and products.

Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume.

Support bank-broad training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling.

Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by bank.

Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries.

Ensure to consistently acquire or exceed sales goals established by management.

Participate actively in entire product marketing campaigns, referral programs and sales development activities.

Perform for sure all duties along with responsibilities complying with set procedures and regulations.

Teleperformance INC. (Sprint)

Customer Service Representative

2008/07～ 2009/09

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.