日本と海外をつなぐクラウドソーシング

Ibex Global

Business Analyst - Business Development Pre-Sales

2016/05～ 2019/03

• Working as a Business Development Pre-Sales Business Analyst, looked after different projects ranging from Software development, Call Center to Digital marketing
• During my usual day, I would be looking for potential new clients, generating sales leads, helping the team(s) with the preparation of relevant presentations & demos.
• Communicating new product development to prospective clients, overseeing the development of marketing literature, writing reports, providing management with feedback.
• Preparation for the relevant Demo and afterward delivering demo at the client’s premises.
• Besides helping my Business Development team, my day is spent in preparing Product Backlog, developing user’s stories, running sprints and ensuring the delivery of the product(s) is on time when it comes.
• Acting as a liaison between external and internal stakeholders to ensure that all the stakeholders are on the same page. Utilizing the experience and exposure, I have provided input into developing and modifying systems to meet client needs when required.

Systems Limited

Service Desk Analysts

2015/10～ 2016/05

• Tasked with running continuous analysis and then streamlining the whole process of incidents and requests regarding use of application software or hardware, namely Microsoft Azure and Office 365 queries.
• In light of the analysis, solutions to optimized business performance along with business productivity were suggested. Suggestions mainly based on results-driven from GAD analysis, SWAT analysis & Human Capital Management.
• Presented the developed policies/SOPs to top decision makers of the company (line Manager and CTO) to streamline the newly developed Service Desk/Help desk department and got them approved and implemented.