日本と海外をつなぐクラウドソーシング

Tech Apps

Chief Operating Officer

2018/11～ 2019/04

Cygnis media Inc.

Chief Operating Officer

2011/02～ 2018/10

- Driving complex & high priority projects.
- Crafted and Implemented business strategies, plans, and procedures.
- Established policies that promote company culture and vision.
- Directed employees to maximum performance and dedication.
- Oversee the operations of the company (Marketing, Sales, Finance, HR etc.).
- Developed and implemented performance evaluation methodologies.
- Created an environment where all the departments are linked together.
- Coaching and supporting the Project Managers to achieve the targets.
- Collaborate and Support in day to day operations.
- Liaison between the higher management and the employees.

Quality Business Support Center

Director Call Center

2006/03～ 2009/01

- Oversee implementation of strategies.
- Establishing policies.
- Align call center objectives with business vision.
- Monitor call center statistics.
- Monitoring the sales funnel.
- Determine and communicate the return on investments.
- Introduced processes for optimal utilization of resources.
- Created and maintained a friendly environment.