日本と海外をつなぐクラウドソーシング

TRUST BANK LLIMITED

ASSISTANT OFFICER

2019/01～

Duties/Responsibilities:
Scope and purpose of the position:

To provide superior clearing and remittance related services to the clients and assists the Branch Manager to achieve business target of the branch by promoting and cross-selling the bank’s products and services.

Principle accountabilities:
01. Smooth clearing services operation of the branch.
02. Proper clearing operation management of the branch BACH.
03. Smooth customer services as per regulatory body and Bank’s guidelines.
04. All type of functions related to remittance.
05. Provide timely feedback to Branch Manager/ Manager-operation.

Key Responsibilities:
01. Receive instrument-inward or outward cheque with duly filled pay-in-slip or voucher, compare the instrument noted in the slip or voucher, cheque or scrutinize for any apparent discrepancy.
02. Cross the instruments in favor of the branch i.e. affixing branch crossing seal after scrutinize the instrument and slip.
03. Check the instruments by UV detector machine to verify that no manipulation attempt has been made on the instrument.
04. Make payment against inward cheque in shortest possible time & without any error and receive outward cheque on behalf of customer without any negligence.
05. Discharge/ endorse the instrument on the back of the instrument as applicable.
06. Clear the instrument through OBC (outward bill collection), in case the branch is not clearing member branch.
07. Make use of CBS software for automated MICR cheque clearing process of the branch as clearing department.
08. Record / posting of necessary by providing comprehensive and timely services to all clients.

Remittance Function:

09. Attracts potential customers by providing comprehensive and timely services to all clients.
10. Assist clients to fill-up forms and various slips related to remittance-foreign or local.
11. Issuance and payment of Pay Order proper maintenance of respective register.
12. Disburse remittance after acquiring necessary documents from the clients and satisfactory scrutinizing the documents provided by the clients.
13. Accurate payment of foreign remittance through different point of sale-western union, placid expresses, Xpress money, and other remittance disbursement channels.
14. Provide services to client’s complaints with Bank’s and other regulatory body guidelines.
15. Handle and resolve customer complaints; explain the best possible solution to clients; expediting adjustment if required.
16. Ensure that branches maintain all the records that are auditable for good audit rating.
17. Update and safeguard the clearing register for future reference and internal or external audit.
18. Executing all other roles and responsibilities that suit to field of concentration along with other works as and when required by the Management or Line Manager.
18. Processing EFTN, RTGS and Payment Order.

Supervisory Responsibilities:
01. Monitor and encourage the subordinates to enhance the service quality & job involvement.
02. Find the scope of improvement in branch performance to achieve the branch business target.

Previous Knowledge:

01. Opening of all type of deposits A/C.
02. Issuance of cheque book, debit card & pin & delivering the same with realization of charges as per schedule of charge.
03. Encashment & closing of all deposit & scheme account.
04.. Maintenance of deposit account file.
05. Proper maintenance of stock of cheque, debit card & pin with capture item.
06. Processing of debit card, pin re-issue i-banking etc. Operate dispute processing.
07. Issuance of scheme deposit certificate as per circular.
08. TBMM account opening.
09. Realization of installment of scheme deposit on 10th of each month.
10. Uploading of signature card.
11. SMS banking service process & settlement of dispute application.
12. Be more cautious in case of delivery of card or cheque pin to bearer as per letter of authority.
13. Delivery of account statement.