日本と海外をつなぐクラウドソーシング

Sitel

Customer Service Representative

2014/07～ 2019/03

I have worked as an agent in a BPO company for almost five years on different aspects of customer service. I have worked as a frontline customer care agent for 2 years where I have developed impeccable phone manners, and ability to deal with unsatisfied and distressed customers. I was then trained to accept escalation calls as a Resolution Expert where I have further enhanced my skills in handling customers who are filing their complaints online. I was then trained to work with Customer Retention where I worked with customers who are at risk of cancelling their services. I learned how to gain customer’s trust and retain them as clients for the company I worked with.