日本と海外をつなぐクラウドソーシング

BP Waterworks

Division Head Business Development

2017/05～ 2018/11

 Market research and analysis on trends and behavior to generate leads
 Generated client database as the foundation for current clients
 Generated leads for sales campaigns
 Performed sales and marketing activities (site visits and inspections, client meetings and presentations)
 Oversight on marketing materials (AVP, brochure, social media accounts, website)
 Formulated strategies to generate sales
 Established Social Media Accounts (Facebook, Linkedin) to transition into Digital Customer Service

Teletech Customer Care Philippines

Operations Manager

2008/05～ 2017/02

 Responsible for efficient staffing to ensure program profitability and growth
 Spearheaded several Rewards and Recognition initiatives for employee engagement
 Screened applicants for several organizational roles in collaboration with Talent Acquisition
 Worked in partnership with HR in driving performance policies, including administering disciplinary procedures, to support business goals
 Spearheaded sales program that paved the way for new business and achieved a target high of 50% Sales Conversion during 2016
 Consistently outperforming competitors in client KPIs from November 2016- April 2017
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