日本と海外をつなぐクラウドソーシング

EXl Services

Customer Care Professional

2015/11～ 2018/12

Financial Account - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and Attracts potential customers by answering product and service questions; suggesting information about other products and services.

The Results

Customer Care Representative

2015/01～ 2015/11

Technical & Billing Account - Serves customers by providing product and service information; resolving wide range company products and service problems.

Survey Sampling International

Spanish Market Researcher

2013/09～ 2015/01

Market researchers collect and analyses data and information that is valuable to their clients who are made up of organizations, businesses and government departments. The information they provide helps their clients to make informed political, social and economic decisions.

Cebu International Academy

Administrative Coordinator

2011/12～ 2013/09

I helped maintain very important aspects of many projects, handling multiple tasks such as keeping confidential records of client information, paying attention to detail in providing error free data entry, customer service calls, claims processing, appointment setting, confidential letter preparation, and timely ongoing communications with the customer.