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francefermo
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- Philippines
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- Skills
- Data Entry
- Last Login : 2019-03-25
- Member Since : 2019-03-25
Career
Description
IBEX Global Solutions
Technical Support Representative
2017/09～ 2017/03
Answer incoming phone calls and provide support to callers experiencing computer problems of all kinds.They listen to descriptions of customer issues and determine how and if they can be fixed.
Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.
Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
Keep logs of all calls answered and addressed, including dates and times.
Respond to emails and online chat requests for technical support.
