日本と海外をつなぐクラウドソーシング

Accenture Inc.

Collections Analyst

2013/04～ 2019/03

Contact internal and external customer and provide customer service Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables Drive follow-up and resolution within clients, customers, peers and Managers. Actively manage performance metrics for account portfolio. Provide monthly metric reports accompanied by proactive analysis Meet monthly collection targets Escalate issues in accordance with escalation policy Assist in the preparation of management reports in line with Clients and Accenture's requirements Attend client meeting to discuss debtor performance and address issues as required Be proactive and innovative with ideas to improve service / deliverable's to the client.