日本と海外をつなぐクラウドソーシング

Teletech

Customer Service Manager

2014/12～ 2017/06

**December 2014 – September 2015 - Technical Support Representative ( Teletech PH )

▪ Provide technical assistance to computer users.
▪ Answer questions or resolve computer problems for clients in person, or via telephone or electronically.


**October 2015 – August 2016 - Subject Matter Expert/Intern Trainer ( Teletech PH )

▪ Provide a wealth of knowledge and support to agents.
▪ Provide expertise for different products.
▪ Plans, conducts, coordinates and implements a comprehensive training program for the staff.
▪ Training components will be geared toward new hires, existing staff, and an individual who seek one-on-one assistance.
▪ Prepares new representatives by conducting orientation to service processes; developing individual coaching plan, providing resources and assistance, scheduling orientation and ongoing training.


**August 2016 – June 2017 - Intern Team Leader ( Teletech PH )

▪ Communicate expectations, assignments, and responsibilities clearly and professionally
▪ Undertake ongoing customer service work to better understand the demands, positive and pain points of the job
▪ Teach and train team members on various customer service strategies
▪ Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best

Aegis People Support PH

Customer Service Manager

2011/01～ 2013/04

**September 2011 – April 2013 - Customer Service Representative ( Aegis People Support PH )

▪ Make reservation for members and potential members. Contact hotel staff.
▪ Explain program and promotional information
▪ Answer inquiries, resolves complaints, researches accounts, refer guests to appropriate departments and documents appropriately

Teleperformance PH

Customer Service Manager

2013/06～ 2011/11

**June 2013 – November 2014 - Technical Support Representative ( Teleperformance PH )

▪ Provide technical assistance to computer users.
▪ Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

Convergys PH

Customer Service Manager

2019/09～ 2018/11

**September 2017 – Nov 30 2018 - Customer Service Advisor ( Convergys PH )

▪ Provide technical support assistance over the phone for iPhone, iPad and iPod users
▪ Securing reservations for their repair appointments in the store
▪ Setting up expectations about their product’s warranty
▪ Provide simple and easy How-To’s about their product

ESL

Online/Offline English Teacher

2016/06～ 2018/12

**June 2016 – present - Online English Teacher

 instruct students in grammar and writing skills
 also, work with students in analyzing texts and reading classic works of literature,
 track student progress
 Teach kids and adults from ages 3-75years old