日本と海外をつなぐクラウドソーシング

THE DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY

SENIOR CATERER, C.I.A

2012/07～

Assist the Catering Manager in Managing Catering Department

Other Duties: Identify and delegate responsibilities to catering staff to ensure objectives are met and excellent service is consistently achieved; Manage Catering operations; Promote the culture and values of the organization; Consistently review catering operations and staff to identify any problems, concerns, and opportunities for improvement; Provide coaching and feedback to staff and assess performance on an ongoing basis; Create a positive guest experience by delivering a high level of service; Ensure that all staff meet and exceed guests expectations; Solicit guest feedback to understand the needs and wants of customers; Offer new menu solutions to management and develop and implement creative solutions to areas of improvement.

C.I.A RESPONSIBILITY: Ensuring That Organizational Process And The Goods And Services That Result Complies With The Requirements Of Standards, As Well As Customer, Regulatory, And The Organization's Own Requirements.

Other Duties: Evaluate production processes for compliance with quality requirements, periodically inspect and calibrate auditing tools (e.g., scales, calipers), Assist in development of audit plans, audit schedules, Participate in quality audits (and lead a team of quality auditors, when needed), Identify processes, situations, etc., where organization is meeting requirements, as well as identify opportunities for improvement, Assist audit team in developing audit reports; present audit reports to top management, as needed, Assist with follow-up audits, as required, May be required to develop internal auditing/testing parameters.